Fish Tank Aquatic Life Farm, LLC
where we only sell tropical fish we raise

Freqently Asked Questions
 
FAQuestions
 
What is the warranty?
 

Aquatic Life Farm, LLC wants satisfied customers.  If you have a problem with your order, please contact us at aquaticlifefarm@gmail.com.

ALF guarantees live arrival only on shipments that arrive the next day.  Only these next day deliveries come with this guarantee.  Fish scheduled for delivery in 2 days or longer are not guaranteed.  Any delay of 24 hours or longer caused by the USPS is not the fault of ALF and means the shipment is not guaranteed for live delivery.

Guaranteed fish determined to have arrived DOA (dead on arrival) will be refunded at the price paid per fish.  Shipping charges are not refundable.

At least two clear photographs of DOA livestock in the unopened shipping bag are required to receive a refund.  If the DOA fish are outside the bag when photographed, no refund is provided. DOA documentation should be sent via email to aquaticlifefarm@gmail

 
How do I pay?
 

Secure payment can be made through PayPal.  If you do not have a PayPal account, PayPal also allows payment with credit cards.

US Post Office Money Orders are also accepted.

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Where does Aquatic Life Farm, LLC ship fish?
 

Aquatic Life Farm, LLC ships fish to the contiguous 48 states.  Ask about shipments to Hawaii or to Alaska.

Also we can not ship outside the United States.

Shipments require a valid address and e-mail address or telephone number.

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How are fish shipped?
 

Fish are shipped either Express or Priority Mail via the US Post Office.  Shipments are not made until the money for the order has been received.

The 24-hour temperatures must be between 40° Fahrenheit and 90° Fahrenheit both in Bryans Road, Maryland, and in the final destination for shipping to occur.

Fish are packaged in such a manner that they should survive for up to 5 days provided the temperature in the bag does not drop below 40°F or rise above 90°F.

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What are the disclaimers?
 

Aquatic Life Farm, LLC provides this website in an 'as-is' condition, without a warranty or condition.  Aquatic Life Farm, LLC is not liable for any damages arising out of use of information contained on this site, or resulting from your visit to the site.

Information provided on this web site is accurate to the best of our knowledge.

Pictures are those of fish bred by us and are representative of what is being sold.  The pictures are the property of Aquatic Life Farm, LLC.

The logos were designed by Jeff Cowherd (jcowherd@gmail.com) exclusively for use by Aquatic Life Farm, LLC.

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