Fish Tank Aquatic Life Farm, LLC
where we only sell tropical fish we raise

Freqently Asked Questions
 
FAQuestions
 
What is the warranty?
 

Aquatic Life Farm, LLC wants satisfied customers.  If you have a problem with your order, please contact us at aquaticlifefarm@gmail.com.

If any fish is dead on arrival (DOA), e-mail us within 2 hours to establish time of death and include a picture of the DOA fish along with the shipping label.

Aquatic Life Farm, LLC will replace the confirmed DOA fish in this original shipment with a similar fish, if possible.  If similar fish are not available, the cost of the fish will be refunded.  If a replacement fish also arrives DOA, the cost of the fish will be refunded and no additional shipments will be made.

Aquatic Life Farm, LLC does not assume responsibility for more than the original amount you paid for the fish.

 
How do I pay?
 

Secure payment can be made through PayPal.  If you do not have a PayPal account, PayPal also allows payment with credit cards.

US Post Office Money Orders are also accepted.

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Where does Aquatic Life Farm, LLC ship fish?
 

Aquatic Life Farm, LLC ships fish to the contiguous 48 states.  Ask about shipments to Hawaii or to Alaska.

Also we can not ship outside the United States.

Shipments require a valid address and e-mail address or telephone number.

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How are fish shipped?
 

Fish are shipped priority mail via the US Post Office or via UPS.  Shipments are generally made on Mondays or Tuesdays.  Shipments are not made until the money for the order has been received.

For an additional charge, fish can be shipped overnight via US Post Office express mail.

Fish are shipped in 3 mil bags , and the bags are placed inside strong corrugated boxes that are insulated with 1" foam. 

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What are the disclaimers?
 

Aquatic Life Farm, LLC provides this website in an 'as-is' condition, without a warranty or condition.  Aquatic Life Farm, LLC is not liable for any damages arising out of use of information contained on this site, or resulting from your visit to the site.

Information provided on this web site is accurate to the best of our knowledge.

Pictures are those of fish bred by us and are representative of what is being sold.  The pictures are the property of Aquatic Life Farm, LLC.

The logos were designed by Jeff Cowherd (jcowherd@gmail.com) exclusively for use by Aquatic Life Farm, LLC.

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