Aquatic Life Farm, LLC wants satisfied customers. If you have a problem with your order, please contact us at firstname.lastname@example.org.
ALF guarantees live arrival only on shipments that arrive the next day. Only these next day deliveries come with this guarantee. Fish scheduled for delivery in 2 days
or longer are not guaranteed. Any delay of 24 hours or longer caused by the
USPS is not the fault of ALF and means the shipment is not guaranteed for live
Guaranteed fish determined to have arrived DOA (dead on arrival) will be refunded
at the price paid per fish. Shipping charges are not refundable.
At least two clear photographs of DOA livestock in the unopened shipping
bag are required to receive a refund. If the DOA fish are outside the bag when
photographed, no refund is provided. DOA documentation should be sent via
email to aquaticlifefarm@gmail